To answer to qigong, I cannot control any via google home if I direct connect to the matter hub, Only Tuya app is working. But connecting via Tuya account in Google home works. No, there is no response in Google home. It just shows offline. Be it I on/off via Tuya app. Just to clarify: My Google hom...

Updates:

For those who are facing the same issue as me.

Delete and clear cache via the tuya app in your old hub, add back into your new hub.
This works for me.

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Hello! No, gateway was not being restarted. These are the new device IDs a35dbef11fbcfc6de5h8cd a32a23fc60796174f5ua84 a3a1578d3b7fb18639cogg a3a50456bdbf01295frkq5 a3cb8d0a87402c7573uqxb a372bd7645a1d03a5dytf8 Re-paired the above devices at 25th Sept 2025 (2.32pm - 2.35pm) - Singapore Time Re-paire...

Hello, Before the electricity gets cut off due to maintenance work of my building, I have just re-pair back to Google home. As you see from the screenshot. Once I re-pair successfully. Everything was online. But when I go into each individual switch to try to on/off nothing happens, then I proceeded...

Hello!

Sure, sorry but can you analyse the log after 8 hours from now? As the building i am living in is doing some electrical maintenance work today. I will update here once done and also check if there is any changes to the IDs. I will also re-pair and try again after 8 hours from now

Hello! Yes I can see that is expose now. But after connecting successfully. All my devices are showing offline in Google home/Apple Home. Any idea why? I have tired: putting my matter hub as static IP restart the matter hub, re-pair it directly from Google home. But still show as offline. Regarding ...

Dear Team, I am currently migrating my setup from the Moes Zigbee 3.0 Wired Smart Gateway (firmware v1.18.2 VID: a31376ee48780e85e48qwt) to the Moes Tuya Matter Zigbee Hub (firmware v1.13.10 VID: a33757912bf7088fc0s55k) and I am facing some issues in the Tuya App when I migrate my setup. After i pai...

Hello! Thank you for your response. For the first question, After i pair to the Matter Hub, inside Tuya App, i am unable to control the switches. i try pressing the on/off button in the Tuya App or the virtual switch, nothing happens. it does not able to trigger to the driver itself to on the light,...

Hello Tuya Team, I am currently migrating my setup from the Moes Zigbee 3.0 Wired Smart Gateway (firmware v1.18.2 VID: a31376ee48780e85e48qwt) to the Moes Tuya Matter Zigbee Hub (firmware v1.13.10 VID: a33757912bf7088fc0s55k) and I am facing two issues: Issue 1 – Dual-Channel Drivers Not Working Whe...