Tuya Developer Forum

zhicheng

Sorry, this curtain product (virtual ID: bf76202f9a55fd7fcfjv2v) does not support bridging temperature data to the Matter platform.
We have reconfigured the new conversion file, and you can restart the gateway to test again whether the curtain opens and closes properly.

zhicheng

Hello, Well this is a bad news :( , because i was trying to contact the seller and he didn't understand what i am talking about. in that case i am in a road block situation. you can't help me directly and the seller doesn't know what i am asking him. what i can do ?? Hello, indeed, any new requirem...

zhicheng

Hello, according to the latest conversion file configuration policy, we no longer directly receive and process bridging file configuration requests. Instead, you need to contact the product lead, the Product Manager who handed over work to you, or the business assistant, etc. , to inform them of you...

zhicheng

Hello, Sorry for the long delay in getting back to you. After further investigation, we have updated the configuration of this curtain motor. The up/down arrows and the slider can now both control the curtain properly in Home Assistant. However, there is one known limitation you should be aware of: ...

zhicheng

Hello, please try restarting the Tuya THP10-Z-X gateway now. After the reboot, wait about 5 minutes, then check whether the curtain device appears in HomeAssistant. If the issue still persists, feel free to let us know and we will follow up promptly. Thank you for your cooperation!

zhicheng

Hello, we noticed that you may have reset this Zigbee MMW Sensor (virtual ID: eb79bfd45ae6d98cdc9kkm). According to the backend check, this device is still offline at present. If you can provide the virtual ID of the gateway bound to this device, it will help us locate and analyze the problem faster...

zhicheng

Hello, we checked in the backend and found that this Zigbee MMW Sensor was last online between 21:57 and 21:58 on August 31, 2026. Since the new version of the conversion file is automatically pulled after the gateway reboots, we need to ensure the sensor is online so that we can retrieve the gatewa...

zhicheng

Hello, thank you for your patience. We have updated the product's configuration file. Please restart the gateway, wait for approximately 5 minutes, and then check whether the lux reading returns to normal. If the reading still shows 0 or 1, please unbind all sensors of the same type under the curren...

zhicheng

Hello, to accurately identify the root cause of your issue, we need to retrieve the operation logs of your gateway. However, your gateway is currently offline, so we are unable to obtain them remotely. Please try the following steps to bring the gateway back online: Restart the gateway: Power it off...

zhicheng

Hello, thank you for your feedback. We notice that your gateway is currently offline. To further troubleshoot the issue, please bring the gateway back online so that we can retrieve the complete runtime logs. Meanwhile, to accurately analyze the problem where the Zigbee contact sensor shows an incor...

Search found 15 matches

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Re: Curtain Controller Not Published Properly On Matter

Re: Curtain Controller Not Published Properly On Matter

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Re: Tuya THP10-Z-X doesnt expose my zigbee blinds motors as matter devices

Re: Zigbee MMW Sensor (Multipurpose) not exported

Re: Zigbee MMW Sensor (Multipurpose) not exported

Re: Lux readings incorrect through matter

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Re: Incorrect status after restart - Zigbee contact sensor