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Unexported switch via Matter

Posted: 2025年 Aug 10日 14:16
by edlei@hotmail.com.br

Hello, I would like to inform you of an export problem via Matter of a zigbee switch, model 6 buttons.
After configuring it in the zigbee matter hub, it is not exported to Google Home or Alexa.
Could it be corrected?

ID: eb6c20371b3900055aqb7b
ID: ebe20a6a64cdc303c2ocna


Re: Unexported switch via Matter

Posted: 2025年 Aug 11日 09:46
by fangping.guo

Hello, I have updated the configuration for your device.

Please try restarting the gateway or unbinding the device and trying again. I look forward to your feedback.


Re: Unexported switch via Matter

Posted: 2025年 Aug 16日 01:27
by edlei@hotmail.com.br

I have done this several times, but this 6 switch model is not being exported by Matter.


Re: Unexported switch via Matter

Posted: 2025年 Aug 18日 09:25
by fangping.guo

I have updated the configuration file again. Please try unbinding the device and retry.

If the problem persists, please provide the gateway ID.