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Problems exporting Zigbee

Posted: 2025年 Sep 8日 10:32
by edlei@hotmail.com.br

I have the available eBace4a24abfbf74c94xxa, is not being exported via Matter to Google Home and SmartThings.


Re: Problems exporting Zigbee

Posted: 2025年 Sep 9日 11:09
by fangping.guo

Hello, please describe your issue in detail. I see you've provided the device ID: ebace4a24abfbf74c94xxa.
I confirm that the infrared remote control product you are currently using (pid:ot6ewjvmejq5ekhl) does not have the “Zigbee infrared remote control supporting Matter gateway” paid feature activated.
Therefore, bridging is not supported.
If you require this functionality, please contact the manufacturer.