Tuya Developer Forum

Dear Team,

I am currently migrating my setup from the Moes Zigbee 3.0 Wired Smart Gateway (firmware v1.18.2 VID: a31376ee48780e85e48qwt) to the Moes Tuya Matter Zigbee Hub (firmware v1.13.10 VID: a33757912bf7088fc0s55k) and I am facing some issues in the Tuya App when I migrate my setup.

After i pair to the Matter Hub, inside Tuya App, i am unable to control the switches. i try pressing the all on/off button in the Tuya App or the virtual switch, nothing happens. it does not able to trigger to the driver itself to on the light, if i on/off from the physical switch itself, i can see the status of the switch in my Tuya App being On/Off. but i can't control it via the tuaya app. are you able to help me with this. because with this issue, i am currently running 2 hubs in my house (matter hub, and the old wired gateway hub). in the old wired gateway hub, the parried devices works fine.

These are the old IDs that was tagged to my old wired gateway hub (i have already deleted from my old hub):
a323320b488ff3a998fu9b
a36576016782e992cdldcx
a3110dbbdab0cdbab7eyvb

I have already port these 3 over to the matter hub with its new ID below:
a3c6fcff6bcb0bcf926vfr
a374eb54d2d07bc7798prh
a3cb8d0a87402c7573uqxb

I have also attached a screenshot, as shown in the screenshot, I can’t click anything, and it doesn’t trigger my driver to turn on.

Would appreciate your advice as currently I am running 2 hubs in my house in order for all the devices to work.

Updates:

For those who are facing the same issue as me.

Delete and clear cache via the tuya app in your old hub, add back into your new hub.
This works for me.

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Thank you very much for your feedback