I already requested add below device.
And connect to Smartthings successfully.
Device connecting is ok for your help.
But presence sensor does not working.
Light sensor is working good.
See attachment
Please help me
I struggling to solve this problem for several days
Moes matter hub
ID : eb6216fbfbda1d7be7kwad
Sub device
ID : eb4ac4474f88768d57xcjk
Hello, could you please describe the specific issue with “But presence sensor does not work”? Also, could you provide screenshots in English? Thank you!
Through the Moes hub, the occupancy sensor is normally connected to SmartThings.
The occupancy device has both a presence sensor function and a light sensor function.
The light sensor works properly according to brightness changes,
but the presence sensor does not detect any motion.
I don’t think this is a device malfunction because, as shown in the attachment, both functions work normally in the Smart Life app.
As a result, it seems that the presence sensor function is not being passed from the Smart Life app to SmartThings
Hello, I understand the issue you described. I've updated the device files. Please restart the gateway and test it. Thank you.
Thank you so much.
Finally it is working. 