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Problem with SMG-8112 door opener.
Posted: 2026年 May 18日 19:38
by mephala
Hello,
I have a SMG-8112 parking garage door opener, which I operate with the Tuya Android app.
It works perfectly; however, I've noticed that when the power fails and is restored, the door occasionally opens on its own.
Obviously, if this happens while I'm away from home, it poses a serious security risk.
I have the 'Relay status' set to 'OFF', the 'switch type setting' to 'button switch', and the 'Inching' to 2 seconds.
Can you help me?
Thanks!
Re: Problem with SMG-8112 door opener.
Posted: 2026年 May 19日 09:33
by JamesG
Hi,
Please provide the virtual device ID, which can be found in the device panel of the app.
Re: Problem with SMG-8112 door opener.
Posted: 2026年 May 19日 19:01
by mephala
My virtual device ID: bf624e532c72a04e78cftj
Thanks!
Re: Problem with SMG-8112 door opener.
Posted: 2026年 May 19日 19:08
by JamesG
Okay, I'll forward this issue to our internal technical team for review.
Re: Problem with SMG-8112 door opener.
Posted: 2026年 May 20日 00:05
by mephala
Re: Problem with SMG-8112 door opener.
Posted: 2026年 May 22日 18:10
by JamesG
We have reviewed the equipment logs and found no obvious anomalies. The issue may be related to the relay action during the power-up sequence, which requires further verification by the hardware team.
Given this situation, it is recommended that the customer report the problem to the seller for a comprehensive hardware inspection and troubleshooting.