Page 1 of 1

Lux readings incorrect through matter

Posted: 2026年 Aug 26日 05:46
by Eternal

I have the zemismart m6 hub and the two sensors i have only show 1 or 0 for the lux in smartthings connected through matter
device ids:
hub: eb450170912e41a73asdfm
eb301f78a931ab9b0f4gvw
ebdacb862f65b72308tdix


Re: Lux readings incorrect through matter

Posted: 2026年 Aug 29日 04:34
by Eternal

any update?


Re: Lux readings incorrect through matter

Posted: 2026年 Aug 30日 00:59
by zhicheng

Hello, we are currently investigating the cause and expect to get back to you during next week’s business days. We apologize for the delay and ask for your patience.


Re: Lux readings incorrect through matter

Posted: 2026年 Aug 31日 18:48
by zhicheng

Hello, thank you for your patience. We have updated the product's configuration file.
Please restart the gateway, wait for approximately 5 minutes, and then check whether the lux reading returns to normal.

If the reading still shows 0 or 1, please unbind all sensors of the same type under the current gateway, and then rebind the gateway.

If the problem persists, please feel free to contact us at any time, and we will continue to follow up on and handle it. Thank you for your cooperation!