New user trying to Link App Account

[Westcott]

Hi,
I've started my first cloud project and am trying to link my app account to it.
A QR code is generated on the screen which I have to scan with the Tuya Smart app.
However, when it has scanned, the App pop-up says "No access".
Googling for this shows that others have had the same message, but there is no solution so far.
Thanks

[StacyFrstr]

I ran into the same 'No access' error last week. In my case, it wasn't just a permissions issue in the cloud console. It turned out that the system requires a fully verified billing profile even for the trial period. If there's any mismatch between your app account region and the payment card data on file, the QR scan just fails with that generic message. Have you checked if your profile information and payment method are perfectly synced? Sometimes even a tiny formatting error in the billing section blocks the whole linking process.

[LuMilton]

I ran into the same 'No access' error last week. In my case, it wasn't just a permissions issue in the cloud console. It turned out that the system requires a fully verified billing profile even for the trial period. If there's any mismatch between your app account region and the payment card data on file, the QR scan just fails with that generic message. Have you checked if your profile information and payment method are perfectly synced? Sometimes even a tiny formatting error in the billing section blocks the whole linking process.

I second that! The billing profile is usually the culprit. I spent way too much time debugging my setup before I realized the system was just rejecting my card formatting.
Now, whenever I run into these 'silent' errors or access issues, I have a little routine: I just run my card through Cardinata com to make sure all the metadata and billing attributes are actually being seen correctly by international gateways. In my case, it showed that my region mismatch was the real issue. It’s been a total lifesaver for me since I work with different cloud projects. Maybe it’ll help you clear that 'No access' error too. It’s definitely easier than waiting on tech support!