Curtain Controller Not Published Properly On Matter

[Hollako]

Hello,

Please add this curtain controller device to be published properly on Matter:
ID: bf76202f9a55fd7fcfjv2v
The Up and Down and percentage control are not working properly on Matter, plus it has a temperature sensor not published at all on Matter. Also if possible to Add Reset & Calibration function on Matter

Regards,

[zhicheng]

Hello, according to the latest conversion file configuration policy, we no longer directly receive and process bridging file configuration requests. Instead, you need to contact the product lead, the Product Manager who handed over work to you, or the business assistant, etc. , to inform them of your request, and then they will submit a formal bridging file configuration request internally.

[Hollako]

Hello,

Well this is a bad news , because i was trying to contact the seller and he didn't understand what i am talking about. in that case i am in a road block situation. you can't help me directly and the seller doesn't know what i am asking him. what i can do ??

[Sugar]

Hello, according to the latest conversion file configuration policy, we no longer directly receive and process bridging file configuration requests. Instead, you need to contact the product lead, the Product Manager who handed over work to you, or the business assistant, etc. , to inform them of your request, and then they will submit a formal bridging file configuration request internally.

Is it for real?
We all know that contacting the seller or product factory is a waste of time, even if it is a popular device maker like Moes, etc. For me, it means no more Tuya zigbee products; that forum was a lifesaver for Matter integrations.

[zhicheng]

Hello,

Well this is a bad news , because i was trying to contact the seller and he didn't understand what i am talking about. in that case i am in a road block situation. you can't help me directly and the seller doesn't know what i am asking him. what i can do ??

Hello, indeed, any new requirement for converting file configuration needs to be submitted by the product manufacturer or developer, which is for the purpose of gateway security protection.
However, for products that already have Matter bridging capability and encounter bridging configuration errors, we will take charge of handling them further.

We apologize for the earlier misunderstanding that we mistook the device you mentioned as a brand-new Matter bridging requirement. After troubleshooting, we found that the issue stems from incorrect configuration in the existing conversion file, which has now been updated. Please restart the gateway and run another test.