Hi all,
Today zemismart m6 hubs suddenly went offline on all matter platforms.
In the Tuya app, they are offline, one goes offline and comes back. And it is found as a new device. The other hub comes back online.
But both are offline in Matter in Smartthings and Homekit.
There are almost 100 offline devices, how can I reconnect Matter?
Hub IDs: ebe89b3a116085b97a8aer / eb58367f5dc2fa45d7c0qq
Please, can you analyze, today my hubs stopped completely.
An M6 (eb58367f5dc2fa45d7c0qq) kept resetting several times and everything went offline. I tried several solutions and it doesn't come back.
An M6 (ebe89b3a116085b97a8aer) has devices working on Tuya, but via Matter on another platform all devices were offliners offline. And the hub appears offline via Matter.
On an M1 (ebcc19ac8a5f575797ofh3), some devices disappeared via Matter and suddenly reappeared with default names.
I've seen reports from other people with similar problems.
How crazy!
Sorry, your Hub device is self-developed by Zemismart. We are unable to analyze it. You need to contact the Zemismart manufacturer for technical support.
If you need any help from Tuya, you can contact us at any time.