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Smartthings no devices
Posted: 2025年 Sep 13日 10:19
by neozzang78@gmail.com
Hello. I have a Moes matter hub.
Trying to use in Smartthings, it can be added correctly to Smartthings but not devices showed. If I add a completely new device it appears in the Moes hub connected in smartthings and works fine. but never shows the others zigbee devices. And if I delete a device in smartlife life and add again, it is not showed in Smartthings .
Moes matter hub
ID : eb6216fbfbda1d7be7kwad
Sub device
ID : eb4ac4474f88768d57xcjk
Re: Smartthings no devices
Posted: 2025年 Sep 15日 10:02
by fangping.guo
Hello, I have added the device profile and gateway upgrade whitelist. Please upgrade the gateway and try again.
Re: Smartthings no devices
Posted: 2025年 Sep 15日 20:30
by neozzang78@gmail.com
Hello.
I have removed device and add it again.
But I can not find device any platform (smartlife, tuya and smartthings)
I have try several times and factory reset
What should I do brother?
Should I have just upgraded it without deleting the device?
Please help me.
I can not use any device even though at smarlife app.
Re: Smartthings no devices
Posted: 2025年 Sep 16日 09:33
by fangping.guo
“I can not use any device even though at smarlife app.” This issue is unrelated to bridging. You may contact the device manufacturer directly.